Help centre
Frequently asked questions
Everything you need to know about our patches, shipping, returns and the 30-day money-back guarantee.
How do I use the overnight patches?
Cleanse and dry the area, then press a patch over the spot and smooth the edges. Leave it on while you sleep and peel it off gently in the morning.
What's the difference between the overnight and daytime patches?
Overnight Spot Patches are made to wear while you sleep. Daytime Invisible Patches are thinner and designed to be discreet when you're out, for a spot that still needs cover after the overnight ones.
Which spots are they for?
Hydrocolloid patches are best on surfaced spots — the kind with a visible head — where they can absorb fluid and cover and protect the area.
Do the patches treat acne?
No. Our patches are cosmetic: they help cover and protect a spot and absorb fluid. They aren't a medicine or an acne treatment. If you have persistent or severe breakouts, please talk to a doctor or dermatologist.
Can I reuse a patch?
No — use a fresh patch each time for the best fit.
Can I wear makeup over the daytime patches?
They're thin and designed for daytime wear. If you'd like to wear makeup over a patch, try it on a small area first to see how it looks for you.
Are they OK for sensitive skin?
Apply only to clean, dry skin and avoid open wounds or broken skin. If you notice irritation, stop using them.
How much is shipping?
Standard shipping within Australia is free on orders of $35 or more, and $4.95 below that. We also ship to New Zealand, the US, UK, Canada, Europe and more – see our shipping page.
How long will delivery take?
Delivery time depends on where you are. You'll get an email when your order ships, and we'll keep you updated until it arrives.
Where do you ship to?
The destinations we currently ship to are shown at checkout when you enter your address.
How does the 30-day money-back guarantee work?
You have 30 days from delivery. If your patches are unused, or they aren't as described, contact us within those 30 days and we'll arrange a refund. Changed your mind? Return postage is on you. Faulty? It's on us. Full details are on our 30-day guarantee page.
How do I start a return or refund?
Send us a message through our contact page with your order number and a short note. We'll reply with the next steps.
Is checkout secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
Which payment methods do you accept?
All available payment methods are shown at checkout.
How can I contact you?
Use our contact page — send us a message any time and we'll get back to you.