退款政策
Last updated: October 6, 2026
30-day money-back guarantee
We want you to be happy with your Morning Spot order. If you're not, you can request a refund within 30 days of delivery for any item that is:
- unused, or
- not as described (including items that arrive damaged or faulty).
How to request a refund
- Get in touch through our Contact page within 30 days of delivery. Include your order number and let us know whether the item is unused or not as described. Photos help if something isn't right.
- We'll reply with instructions for returning the item. Please don't send anything back before contacting us, as items sent without instructions can't always be matched to an order.
- Once we've received and approved your return, we'll refund you to your original payment method. We'll let you know when the refund has been issued. Your bank or card provider may take some time to show it on your statement.
Damaged, faulty or wrong items
If your order arrives damaged or isn't what you ordered, contact us through our Contact page as soon as you can so we can make it right.
Return postage
If you're returning an unused item because you changed your mind, the return postage is paid by you. If the item is faulty, damaged or not as described, we'll cover the cost of the return.
Exchanges
If you'd like a different item, the quickest way is to request a refund for the original item and place a new order.
Your consumer rights
This guarantee is in addition to, and does not limit, any rights you may have under applicable consumer law, including the Australian Consumer Law where it applies.
Questions
For any questions about returns or refunds, please contact us through our Contact page.